Online Issues

Here are some common errors you might encounter when using Navigator. If you encounter one of the errors listed below, please follow the instructions provided to resolve these issues.

If your error isn’t listed or you're unable to resolve it, please visit the Navigator Discord to open a ticket and report the issue. Our community contributors and support team will assist you as quickly as possible.

Internal JSON-RPC Error

If your transactions fail to process and you encounter the "Internal JSON-RPC error," it means the RPC used in your wallet is causing the issue. To resolve this, follow these steps for Navigator on Sonic: Go to your Wallet Settings. Navigate to Networks > Sonic. Change the New RPC URL.

You can use Chainlist to find a list of available Sonic RPC URLs. Try different listed RPC URLs until your transaction can be successfully processed. You can try changing the RPC on Navigator, refreshing the cache, or clearing your browser’s cache if the issue persists. This can help resolve connectivity or loading issues with the platform.

Insufficient {symbol} balance, unable to pay gas

This error indicates that you don’t have enough gas in your wallet to complete the transaction. Please transfer more gas tokens $S to your wallet and try again.